Our approximate lead-time is 6-10 weeks for clocks, lamps, and accessories; Chandeliers and furniture 10-14 weeks; Upholstery 12-16 weeks
Customers have 10 days to make changes or cancel items ordered. Cancellations or changes must be in writing. Cancellations made after 10 days will have a 15% cancellation fee - refunds are not available, only in-house credit. Deposits are non-transferable and non-refundable if any item is cancelled after 10 days.
Luna Bella, Inc. does not offer extended terms. A credit card is required to confirm the order. We accept Visa, MaterCard, American Express, personal checks, and Wire transfers.
To open an account with us, for wholesale and stocking dealer prices, we require a copy of your Federal Tax I.D. Certificate or a copy of your current Resale Certificate along with a copy of your letterhead, stationery, or business card with all your contact information including your website.
There are no minimum order requirements.
You may place your order online, fax your order via 305-696-0763, or you can email Sales@lunabella.com
Luna Bella, Inc. provides a Drop Ship option at no additional charge.
Small parcel items ship as soon as they are ready which may result in multiple shipments. Shipping multiple shipments via UPS ensures that your freight charges will remain the same regardless of the number of shipments per order. Freight items are sent via commercial lines and do not include uncrating or inside delivery. Residential deliveries should be noted on your order. Freight items will be combined on pallets and shipped via a commercial carrier of our choice unless a company of choice is given when placing your order or within 10 days of placing your order. Last minutes changes in shipping address may result in additional costs to you.
Orders may be picked up by you or your carrier upon coordination with our shipping department. Orders may not be picked up unless prior arrangements have been made.
A deposit is required to place your order. A credit card is kept on file and will be charged approximately 2 weeks prior to shipping. If payment is not received within that time frame shipping of your order may be delayed for up to 8 weeks. If there is an issue with your card we will contact you immediately. If you would like to be notified prior to billing, notification must be submitted in writing when placing your order. Checks are acceptable for payment but may delay shipping until the funds have cleared. Wire transfers will be handled in the same manner. PAYMENT IN FULL MUST BE RECEIVED PRIOR TO SHIPPING.
To place an order with Luna Bella please visit our website, select the item your interested in, select size, color, and pick a fabric from our fabric section and place your order. You may also place your order via fax #305-696-0763 or email firstname.lastname@example.org. For questions on our line please email email@example.com or call 305-696-0310 x 204.
When placing your order please keep in mind that in order to ensure that pairs match, pairs must be ordered at the same time. Luna Bella, Inc. manufactures the entire line by hand therefore slight variations may occur.
UPS: Items must be unpacked and inspected within 24-48 hours of receipt. If a damage occurs or item is defective, please keep all original packaging material and immediately contact firstname.lastname@example.org within this time-frame. Pictures of items, boxes, and packing material must be included at time of filing claim. Once your claim has been properly filed, we will review and contact you via email provided. Damaged product must be returned before a replacement can be issued. Merchandise returned without a return authorization will not be accepted or credited.
FREIGHT: Customer is responsible for inspecting items for visible or concealed damage before signing the bill of lading. If a freight shipment arrives with any sign of damage, including crushed corners, torn stretch wrap, gouges on cardboard, etc. these may be signs of concealed damage and may require immediate spot-checking merchandise.
Note that damaged goods should be refused, however, if Bill of Lading is signed the freight company is no longer responsible for damages. Please save all packaging material until further instructions from the freight company and notify Luna Bella immediately via email@example.com. Luna Bella is not responsible for damages incurred via freight shipments but will assist in providing information needed to resolve a claim or damage. Merchandise returned without a return authorization will not be accepted or credited.
ELECTRICAL FIXTURES: Luna Bella, Inc. is not responsible for electrical items hung without prior inspection by buyer or installer. Luna Bella, Inc. conducts a vigorous QC on all items before shipping and is not responsible for reimbursement of electrician/contractor/installer or with any cost associated with the installation of electrical fixture.